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Our Refund, Return and Exchange Conditions

Information and processes regarding the return of the Products you have purchased to us and the amount of the purchase, the return of your money to you:

Freesbee Turkey reserves the right to return you, our valued customers.

For a healthier and faster return process, you can contact your Customer Representative on 0212 244 44 37 or via e-mail address.

Return transactions are made by the invoice of the purchased product and the official distributor company of Freesbee Turkey, PRM MAĞAZACILIK HİZMETLERİ TİC.A.Ş. It starts with the arrival of the return unit address. Credit card refunds will be made to you within 14 days.

What are the Refund conditions?

Product return is from the invoice date the product was purchased. 14 days can be done in

For a return, the product must be unused or undamaged, which will not prevent it from being resold.

After receiving your order, you can return your products due to a problem (damage, malfunction, etc.), not liking the product or deciding that the product is not suitable for you. For your order you want to return, send your e-mail including your return reason and order number to You can return it by sending it to the address below by sending it to YURTİÇİ KARGO with this code.

CENTRAL Customer Service Contact Telephone: 0212 244 44 37 (WORKING HOURS ARE 09:00 AM-18:00 PM WEEK BREAK AND DOES NOT SERVE ON WEEKENDS)

Matters to be considered in product return:

• The original packaging of the product(s) must be undamaged, unused, not damaged as a result of misuse. The customer is obliged to return the product in the condition it was delivered to him, and in case of use, to compensate for the loss in the commercial value of the product(s) due to use.

• If the invoice of the product is corporate, you must send it together with a return invoice issued by the institution for the return process, with the form of 'Product Unit Price + VAT', without including the cargo share. Order returns whose invoices are issued on behalf of institutions cannot be received unless a return invoice is issued.

• If the customer returns the product, after the product reaches us, it will be examined by the relevant units and the return will be approved. From the moment the returned product reaches us The product price will be returned to you within 14 days.

• When the money is returned for a product whose shipping fee has been paid by us, only the amount written on the invoice of the product will be refunded. Shipping fee is not refundable.

The address to which the returned products will be sent:



Şahkulu Mah. İstiklal Caddesi no 231/53 BEYOĞLU-İSTANBUL Türkiye

TEL:0090 212-244 44 37


You can get information on any subject by calling our telephone number above from our relevant customer relations department for returns.

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